Zego: chat integration

Zego is a UK-based insurance covering more than 200,000 vehicles. To ensure the highest level of satisfaction with both clients and prospects, we've helped them integrate Salesforce chat.

View live websiteZego Salesforce Chat

Requirements

Integrate Salesforce chat across CMS-generated pages, My Account, and sales pages

Enable LaunchDarkly's feature flag, to easily turn on and off features without adding more code

Selected technologies

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Why integrate chat?

As Zego grows, the more requests, emails, questions, and concerns it receives. Handling that at scale starts to become a challenge, and puts the business at risk of losing potential customers when questions are not responded to quickly.

To ensure operational excellency and a smooth transition from prospect to client for Zego's site visitors, we've helped them integrate Salesforce chat.

It reduced the impact of operations by 40%, an important milestone.

Zego Onboarding Pages Salesforce Chat
My Zego Account Salesforce Chat Integration

Feature flag with LaunchDarkly

The chat integration was enabled across different types of pages, and the Zego team wanted to have the flexibility to turn it on and off with ease.

By leveraging LaunchDarkly's feature flag solution, the Zego team was able to display the chat or not without involving developers.

For example, if they wanted to keep the chat live on the My Account section, but not on Onboarding Pages, they would turn the first "on" and the latter "off'.

Zego's LaunchDarkly dashboard

Testimonials

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Tinloof helped us build a new version of our website that is completely customisable from a Headless CMS called Sanity.
This saved us months of engineering work and helped us rank number 1 on Google for certain terms.
We were also able to benefit from their web development expertise to launch a referral program and a live chat.
They are true experts in their field and more importantly kind human beings that are great to work with.

They have a great work ethic, making sure they deliver the highest value. Refer a friend and live chat are critical pieces to our business for sales and operations. Live chat will reduce impact of operations by over 40% and refer a friend could have a major impact on improving overall sales.

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